English speakers welcome — this role requires strong written English. LATAM-wide hire: Colombia, Mexico, Argentina, Peru, Venezuela, Ecuador, etc. are all welcome.

ABOUT ADVANCED.gg

ADVANCED.gg is a fast-growing US DTC supplement brand making energy and focus products for the internet culture community — streamers, content creators, YouTubers, gamers, gym-goers, students, late-night workers, teachers, and anyone who needs to perform under pressure. We ship from Minneapolis and have a strong community across Discord, Instagram, TikTok, and X.

We're hiring our first Customer Support Specialist — a full-time remote contractor based anywhere in Latin America to own customer experience end-to-end.

WHAT YOU'LL DO

• Respond to ~50-80 customer emails and live chats per day in Gorgias
• - Manage Shopify orders: refunds, replacements, lost packages, subscription edits
• - Reply to DMs, comments, and reviews on Instagram, TikTok, X, and Discord
• - Process returns and coordinate with our Minnesota warehouse team
• - Build a macro library in Gorgias and document SOPs in Notion

SCHEDULE

9 AM to 5 PM US Central Time, Monday to Friday + 4 hours Saturday morning. US holidays off plus flexible local holidays.

PAY

$1,000 to $1,200 USD/month (DOE), paid monthly via Wise or Payoneer. $250 equipment stipend. 1 week of paid time off unlocked every 6 months (2 weeks PTO per year).

REQUIREMENTS

• Strong written English (casual, warm, internet-fluent — not corporate)
• - 1+ year of customer support experience for a US/UK/AU brand
• - Reliable internet (25+ Mbps), quiet workspace
• - Past US-timezone work for international clients
• - Independent contractor setup

NICE TO HAVE

• Gorgias, Zendesk, or similar helpdesk
• - Supplement, creator-economy, fitness, or gaming-adjacent brand experience
• - Native Spanish (for US Hispanic + Mexico customer growth)
• - Discord community management

This is the founding CS hire — real growth path to CS lead. Direct work with the founder.

HOW TO APPLY

Email eric@advanced.gg with subject line "ADVANCED CS - [Your Country]" and include answers to these four screening questions. We auto-reject applications that skip them.

1. A customer DMs us on Instagram: "yo this stuff actually works lol my k/d went up but my order said delivered and i didn't get it 😭 wtf do i do." Write your reply.
2. Describe the most difficult customer situation you've personally handled. What was the issue, what did you do, and what was the outcome? (4-6 sentences with specifics.)
3. Our schedule is 9 AM – 5 PM US Central Time, Mon-Fri. What time is that in your country? Have you worked US business hours for a US client before, and for how long?
4. Visit our Instagram (@ADVANCED.gg) and share one thing you'd change about how we respond to comments or DMs.
5. Optional bonus: ¿Hablas español como nativo? Si sí, escribe una respuesta breve a este DM en español: "hola compré las gomitas y ya pasó una semana y nada, me ayudas?"