About the Role

We're looking for a proactive, system-oriented Operations Support Lead who thrives on

solving problems before they happen. In this role, you'll serve as the steady operational

heartbeat behind multiple Amazon brands - ensuring smooth admin processes, fast customer

support, and consistent internal communication across a growing global team.

You'll be the go-to for flagging brand risks, keeping the CEO informed, and making sure nothing

falls through the cracks.

If you're hyper-organized, love taking initiative, and want to grow into a senior operations role

over time, this might be your perfect fit.

What You'll Do

• Monitor brand health across platforms like Amazon Seller Central
• Flag operational risks like stockouts, negative reviews, and refund spikes
• Respond to the customer via Amazon/email with clarity and care
• Track and escalate recurring support issues
• Maintain a simple, reliable support system (templates, FAQs, issue logs)
• Organize SOPs, templates, and documentation in a central repository
• Support internal admin tasks: file management, reports, calendars
• Serve as a people-ops liaison for employee check-ins, follow-ups, and milestones
• Update leadership weekly with risk summaries and "heads-up" ins
• Own quarterly Rocks - your personal strategic deliverables

Measurables You’ll Be Evaluated On

We believe in clarity and consistency. You’ll be evaluated weekly on:

• Brand Health Reviews completed by Friday
• % of critical issues flagged within 24 hours
• % of customer support tickets responded to within 24 hours of repeated issues logged
• and escalated
• 1+ SOP or document updated weekly
• % of team queries resolved or routed within 48 hours
• % of recurring reminders sent on time (check-ins, reviews, etc.)
• % completion of weekly admin checklist
• 2+ leadership updates sent weekly
• 1+ improvement idea shared weekly
• Quarterly Rocks Completion — $200 bonus per Rock!

Rock Bonus Program

We don’t believe in working hard without recognition. You’ll be eligible to earn a $200 bonus

per quarter for each Rock (key goal) completed on time and aligned with company priorities.

You help us move the needle – we help you grow your wallet.

What We’re Looking For

• 3+ years in administrative coordination, operations support, or customer service (remote/virtual experience preferred)
• Strong organizational and time-management skills; able to juggle multiple tasks without dropping details
• Experience with Amazon Seller Central, e-commerce platforms, or similar tools is a big plus
• Proactive problem-solver who anticipates risks before they escalate
• Excellent English communication skills – both written and spoken
• Comfortable working across time zones and adapting to shifting priorities
• Tech-savvy and system-oriented; able to manage documentation, SOPs, and shared tools with consistency
• Bonus points if you’ve built or improved processes in a growing team environment
• MUST PROVIDE YOUR EQUIPMENT AND A RELIABLE HIGH-SPEED INTERNET CONNECTION

Core Values You’ll Embody

● Communicate, Communicate, Communicate

We don’t expect perfection. But we do expect radical transparency. Whether it’s

progress or roadblocks – keep your team in the loop.

● Take Chances, Learn Things

Not sure? Dive in anyway. Learn, ask, iterate. Growth is messy, and that’s okay.

● Do The Right Thing, Even If We Lose Money

Integrity over shortcuts. We back the long game – client-first, always.

● Have Goals, Move the Needle

This isn’t a “do what you’re told” kind of role. We value team members who set

their targets, build smart systems, and push us to be better.

●Stay Balanced

Sourcing is one piece of the puzzle. Collaborate cross-functionally. Bring a

steady hand – and a little fun.