FlyFlat is a premium travel concierge service that specializes in booking international business and first-class flights at significant discounts, often saving clients up to 90% on their travel costs. Utilizing proprietary booking methods and a dedicated team of travel experts available 24/7, FlyFlat streamlines the travel booking process, providing clients with personalized service and significant savings on long-haul flights.

Their focus on time-saving solutions ensures clients can focus on their business instead of the complexities of travel arrangements.

📋 Description

• As an Operations Specialist, you will play a vital role in ensuring seamless service delivery by managing workflows, maintaining data accuracy, and supporting process improvements.

• Organize and manage daily workflows to ensure tasks are completed on time and to a high standard.

• Coordinate booking-related processes and track progress to maintain operational efficiency.

• Maintain accurate and up-to-date records of bookings and client information.

• Organize and update internal databases to ensure operational tasks are well-documented.

• Verify critical details such as dates, times, and travel arrangements to ensure deliverables meet required standards.

• Identify and resolve discrepancies or errors in collaboration with the team.

• Collaborate with team members to ensure smooth transitions during shift handovers.

• Communicate updates on task statuses or escalate issues as necessary.

• Propose ideas to optimize workflows and enhance operational efficiency.

• Support the implementation of streamlined systems to improve team productivity

🎯 Requirements

• A recent graduate or early-career professional with a proactive attitude and eagerness to learn.

• Strong organizational and time management skills with the ability to prioritize effectively.

• Basic familiarity with productivity tools such as Google Sheets, Slack, and task management platforms like Asana.

• Intermediate proficiency in written and spoken English.

• Attention to detail and a commitment to delivering high-quality work.

• Ability to work independently in a remote setup while being a reliable team player.

🏖️ Benefits

• Hands-on experience in operational processes using modern tools in a fast-paced, remote environment.

• Structured training and mentorship to support professional growth.

• Exposure to the luxury travel industry and the opportunity to work with a dynamic team.

• Career advancement opportunities, including leadership roles with increased compensation.

• A company culture that prioritizes internal promotion—most team members are promoted within a year.